At DeediX Technologies, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.
This refund policy outlines the terms and conditions under which refunds will be provided for products and services purchased from us.
- Physical Products To be eligible for a refund, the product must be returned in its original packaging and condition within 30 days of purchase. Proof of purchase is required.
- Digital Products Refund requests for digital products must be made within 14 days of purchase.
Refunds for services are considered on a case-by-case basis. If you are not satisfied with a service, please contact us within 14 days of the service being provided to discuss your concerns.
Certain items are non-refundable, including but not limited to:
- Customized products or services
- Services redered completely as agreed
- Downloaded digital products after the download is initiated
- Subscriptions beyond the current billing period
i. Contact our customer service team at info@deedixtech.com or +234 (0) 807 438-7880 | +44-(0) 784 941-7587 to initiate a return.
ii. Provide proof of purchase and reason for the return.
iii. Once your return is approved, ship the product back to us at the nearest address - 173 First East Cir. Rd, Edo State, Nigeria or 4 Mornington Rd, Bolton BL1 4EE, UK.
iv. Upon receipt and inspection of the returned product, we will process your refund.
i. Contact our customer service team at sales@deedixtech.com or +234 (0) 807 438-7880 | +44-(0) 784 941-7587 with your proof of purchase and reason for the refund request
ii. Our team will review your request and notify you of the approval or rejection of your refund.
iii. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Refunds are typically processed within 7-10 business days from the receipt of the returned product or approval of the refund request. The time it takes for the refund to appear in your account may vary depending on your payment provider.
If you have any questions or concerns about our refund policy, please contact us by clicking here
By purchasing our products or services, you acknowledge that you have read and understood this refund policy and agree to the terms and conditions stated herein.